FAQ
Questions and answers
Everything people ask before and after they buy. Still unsure? Write to us and a real person replies within two working days.
About the Courses
What the courses are, who they are for and what they are not.
Adults who want to give a relaxing massage to a partner, family member or friend, look after their own skin, and turn an evening at home into a calm spa ritual. No experience is needed: every step is explained, with the reasons behind it.
Each course has 8 complete written lessons. Every lesson explains one part of a treatment, gives you a routine, recipe or checklist in a clear table, says who should skip it and ends with a short practice. The last lesson is a written plan you can keep.
No. The courses are written lessons you read on your phone, tablet or computer, or print and keep beside you while you practise. There are no videos, no live classes and no app, which is why you can start the same day.
No. The courses are wellness education for personal use at home. They are not a professional qualification or a license to practise, and in most US states and many countries giving massage or facials for money requires a license. If you want to work in this field, look for an accredited school.
No. The courses do not diagnose or treat anything and do not replace a doctor, physical therapist or dermatologist. Every lesson explains when not to give a treatment and when to see a doctor instead. We cannot answer questions about anyone's health.
No. Each lesson lists what it needs, and most of it is already in your home: towels, a firm surface, a plain carrier oil and a few kitchen ingredients. Products are described by type and ingredient, never by brand, and we sell none of them.
Orders and Access
Payment, delivery, access, refunds and who we are.
Straight after payment you see a confirmation page with your access button, and we send the same personal link to the email you used at checkout. It normally arrives within a minute. The link opens your library, where every lesson of the courses you bought is ready to read, print or save as PDF.
No. Every course is a single payment in US dollars. Nothing renews and your card is never charged again.
For life, meaning for as long as SerenesBloom exists, and future updates to the course you bought are included. If we ever closed, we would give at least 90 days' notice so you could save every lesson.
Ask within 14 days of your purchase, by email or on the withdraw from contract page, and we refund the full amount. No questions asked.
Open My library and use the Resend my access form with the email you bought with. A fresh link arrives in minutes. You can also write to us at support@serenesbloom.com.
SerenesBloom is the trading name of Milleny Alves Oliveira, an individual seller based in São Paulo, Brazil. Full details, including the CPF tax number, address and telephone, are in the legal notice and at the bottom of every page.