Legal
Terms of Sale and Use
Last updated November 5, 2026. In force from November 5, 2026.
These terms are a contract between you and Milleny Alves Oliveira, an individual (pessoa física) resident in Brazil, CPF 467.424.968-60, of R. Luis Tavares, 300, Vila Guilherme, São Paulo, SP, 02050-020, Brazil, trading as SerenesBloom ("we", "us"). They apply whenever you use this website or buy a course from it. Please read them before you pay. If you do not accept them, do not buy.
These terms take effect on November 5, 2026 and replace any earlier version.
| Seller | Milleny Alves Oliveira, trading as SerenesBloom |
|---|---|
| Legal status | Individual (pessoa física) resident in Brazil |
| Brazilian tax number (CPF) | 467.424.968-60 |
| Address | R. Luis Tavares, 300, Vila Guilherme, São Paulo, SP, 02050-020, Brazil |
| support@serenesbloom.com | |
| Telephone | +55 11 99237-0761, Monday to Friday, 9:00 to 18:00 Brasília time (UTC-3) |
| Website | https://serenesbloom.com |
| Card statement descriptor | SERENESBLOOM |
1. What you are buying
Each course is digital content: 8 complete written lessons with step-by-step routines, recipes and checklists in tables, safety notes in every lesson and a written plan to keep. It is delivered by email and read through a personal online library, where each lesson can also be printed or saved as PDF. Nothing is shipped to you. There is no live class, no video, no app, no appointment, no physical product and no individual advice.
| Product | Price (USD) | Type |
|---|---|---|
| Relaxing Massage at Home | $47 | One-time payment |
| Neck, Shoulder and Back Tension Relief | $47 | One-time payment |
| Aromatherapy Massage and Essential Oils | $47 | One-time payment |
| The Home Facial | $47 | One-time payment |
| Body Scrubs and Polishes | $47 | One-time payment |
| The Home Spa Ritual | $47 | One-time payment |
| The Complete Spa Library (all 6 courses) | $147 | One-time payment |
The contents of each course are described on its page on this website, including the title of every lesson, and summarised again before you pay. That description, as published on the day you buy, forms part of this contract. The Complete Spa Library contains all 6 courses. The courses are written in English.
2. Who may buy
You must be at least 18 years old and able to enter into a contract. You must use an email address you control, because that is where your course is delivered.
3. Price, taxes and payment
All prices are shown in US dollars (USD) and are single, one-time payments. There is no subscription, no automatic renewal, and we do not store your card.
Payment is processed by Stripe and appears on your statement as SERENESBLOOM. The price shown at checkout is the total we charge. If the law of your country requires a sales tax, VAT or similar tax on digital services to be added, it is shown before you confirm. Your bank may add a currency conversion or international transaction fee; that fee is charged by your bank, not by us. Stripe emails you a receipt straight after payment.
Before you pay, you see the course, its price and its main contents, and you can go back and change your choice. Confirming the payment is your acceptance of our offer. We confirm the contract immediately on screen and by email, as article 4 of Brazilian Decree 7.962/2013 requires.
4. Delivery
Access is given immediately after a successful payment, on the confirmation page and by email, normally within a few minutes. The full process, and what to do if something goes wrong, is described in delivery and access, which forms part of these terms.
5. Your right to cancel and our guarantee
You can ask for a full refund within 14 days of your purchase, for any reason. This covers in full the seven-day right of regret in article 49 of the Brazilian Consumer Protection Code. How it relates to the rules on digital content in the European Union and the United Kingdom is explained in the refund and cancellation policy, which forms part of these terms. The quickest way to cancel and get your money back is the withdraw from contract here page, linked at the bottom of every page. We confirm receipt by email straight away.
6. Your licence to use the courses
When you buy, you receive a personal, non-exclusive, non-transferable license to read, print and save the course for your own personal use, and to use what you learn at home with your partner, family and friends, free of charge. You do not become the owner of the material. You may not share your access link, resell, publish or upload the material, use it to train others or to run a paid class, or use it to train an artificial intelligence system. Details are in the copyright and license notice.
7. What the courses are and are not
The courses are wellness education for personal use at home. They are not a professional qualification, a certificate of competence or a license to practise. In most US states and in many other countries, giving massage, facials or other body treatments to paying clients requires a license, registration or insurance. Buying or completing a course does not authorise you to offer any treatment for payment.
The courses are not medical advice, physical therapy, a diagnosis or a treatment, and they do not replace a doctor, a physical therapist, a dermatologist or a licensed massage therapist. Nobody at SerenesBloom examines you or gives individual advice. Each lesson explains who should not receive a treatment and when to stop. Please read the wellness and safety disclaimer, which forms part of these terms.
We do not promise any particular result, such as less pain, better sleep or a change in your skin. You are responsible for checking product labels, doing the patch tests the lessons describe and asking the people you practise on about their health before you start.
8. Updates and availability
We may improve, correct or expand a course. Updates to a course you bought are included at no extra cost. We will not remove a substantial part of what you paid for. We aim to keep the library available at all times but cannot guarantee uninterrupted access, because hosting and email are provided by third parties. If we ever decide to close SerenesBloom, we will email every buyer at least 90 days in advance so you can print or save all your lessons.
9. Conformity of the digital content
The course must match its description, be complete and remain accessible as described. If it does not, tell us and we will fix it. If we cannot fix it within a reasonable time, you are entitled to a price reduction or a full refund, under articles 18 and 20 of the Brazilian Consumer Protection Code and, for consumers in the European Union, Directive 2019/770 on digital content.
10. Suspension of access
We may suspend or end your access, without a refund, if you publish or share your access link, redistribute the material, or use it in breach of the license. Where the problem is minor and can be fixed, we will ask you to fix it first.
11. Our liability
We prepare the courses with reasonable care and skill. Nothing in these terms limits liability that cannot be limited by law, including liability for fraud or wilful misconduct, for death or personal injury caused by our negligence, or the rights consumers have under articles 12 to 27 of the Brazilian Consumer Protection Code or the mandatory consumer law of the country where they live.
Subject to that, we are not liable for indirect or consequential losses, and our total liability for a purchase is limited to the amount you paid for it. You are responsible for how you apply what you learn, including the comfort and safety of the people you practise on and the products you choose to use.
12. Events outside our control
We are not responsible for delays or failures caused by events outside our reasonable control, such as the failure of a hosting, payment or email provider. If such an event prevents delivery for more than 30 days, you may cancel and receive a full refund.
13. Personal data
We handle your personal data as described in the privacy policy.
14. Contact, complaints and disputes
We contact you at the email address you gave at checkout. You can reach us at support@serenesbloom.com or on +55 11 99237-0761. We reply within two working days.
Complaints platforms. Consumers in Brazil may also use consumidor.gov.br, the official public platform for consumer complaints, or contact PROCON-SP (procon.sp.gov.br) or the PROCON of their own city. Consumers in the European Union may contact the European Consumer Centre of their country, and consumers in the United States the consumer protection office of their state. We are not signed up to a private dispute resolution scheme and none is compulsory for us.
15. Changes to these terms
We may change these terms for future purchases. The version that applies to your purchase is the one published on the day you paid.
16. Transfer
You may not transfer this contract to anyone else. We may transfer it to a business that takes over SerenesBloom, provided your rights are not reduced, and we will tell you if that happens.
17. Governing law and courts
These terms are governed by the laws of Brazil. Disputes may be brought before the courts of the city of São Paulo, State of São Paulo. If you are a consumer in Brazil, you may instead bring proceedings in the courts where you live (article 101 of the Consumer Protection Code). If you are a consumer outside Brazil, this clause does not take away the protection of the mandatory consumer laws of your country, or your right to go to your local courts where those laws allow it.
18. Entire agreement
These terms, together with the refund policy, the delivery policy, the privacy policy, the cookie policy, the copyright and license notice and the wellness and safety disclaimer, are the whole agreement between you and us about your purchase. If any part is found invalid, the rest remains in force.